Yes, of course, you can track your order with your track & trace number or link that you have received or else it is under order in your account.

You can only return your product within 14 days of receipt and use our return policy.

Yes, otherwise we can not help your orders and / or returns

Via our social media service team or via contact email section on our site you can also email anytime us.

Yes, all customers always receive an Account upon purchase 'Provided that the customer unchecks the option to create an account yourself (and you can also create a customer account yourself), this way we prevent misunderstandings together and so you always have access to your data and all your order in range on our site.

There is always a possibility to permanently delete your account, but in that case please contact us and ask for our policy and policy regarding all information with your request.

With our international storage, all orders are shipped safely and quickly
Your order will then be shipped within 5 to 7 days, unless stated otherwise on the product page.  It may take little bit longer in situation of COVID19 checks and controls. please have patience your product will arrive asap.Thank you

Yes you can, in that case you indicate in the notation part of your order how you want it

Or just contact our helpdesk first to be sure of your packaging, we are happy to help you with your packaging. Please email you request us.